FAQ

Q: Do you offer tours of your warehouse?

A: Unfortunately, we are not set up to accommodate tours or sell products from our warehouse at this time. All products can be purchased on our website, or on Amazon, Etsy or Ebay, Aliexpress, Tmall.com or JD.com. We do not currently have a physical retail store.

Q: How much is shipping?Do you ship to places not in the USA?

A: Baybypuzzle.com ships worldwide and offers a number of different shipping methods to meet your needs. Your shipping charges are finalized at checkout and orders can be tracked throughout the shipping process. More info please click here

Q: What ages do you recommend your puzzles for?

A: We recommend our puzzles for adults and teens over 6 years, and for putting together as a family with kids 6 yrs old and up. Be warned that puzzle pieces are a choking hazard for very small children and many of our puzzles have some sharp points and smaller pieces. Some of our puzzle images have skeletons, cartoon violence, cartoon nudity or fine art nudity which may not be considered appropriate for children so please take this under advisement before purchasing. 

Q: We’re missing a piece/broke a piece from one of your puzzles – can you help?

A: Yes, we can typically provide a replacement piece. See our policy on Missing Pieces here.

Q: Can I cancel my order?

A: If your order isn’t already being processed, then yes, we can cancel your order. Email us that you want your order canceled (please include the order number) and we’ll cancel it if we can and give you a full refund. If you aren’t able to cancel your order in time you can still return it (see here).

Q: Can I return my order?

A: We are happy to accept returns of un-opened puzzles (shrink-wrap has not been removed), at any point in time. You can ship them back to us in China directly. Email us for the correct address and to let us know it’s coming at bayby@baybypuzzle.com

Q: Can you guys gift-wrap for me? Can I include a gift message?

A: Unfortunately, we cannot gift wrap, but you can add a gift message by selecting gift in the shopping cart before checkout and filling in the appropriate information. Prices are not included on any of our invoices as so many customers send the puzzles as gifts.

Q: Where are your puzzles made?

A: All of our puzzles are made in China.

Q: Do you do custom puzzles?

A: Yes,  if you only need 1 puzzles, it can be customized, also we can manufacture different kinds puzzles in OEM、ODM、OBM service. please click here for details.

Q: If I want OEM? Do you offer sample?

A:  Yes, we can offer sample, it is mainly for customers to  check the quality, etc.

Q: How long does it take to make sample?

A:  Sample needs  3-5days.   

Q: How do you charge for sample?

A:  We usually charge a small sum of money for making sample, just enough cover the cost. We will not own any money on making sample. When order is confirmed, the sample charge can be deducted from total value of order.

Q: How do you ship the sample?

A:  We usually ship by DHL, UPS, FedEx or TNT. And courier charge is paid by customer against arrival. We also can help customers to find the most economic courier agent service, and then customer pay us courier charge, we transfer  it to courier agent. Don’t worry, the freight will be totally charged by the third party, that is forwarder.

Q:  What’s the lead time for bulk order? And the payment terms?

A:  About 15-20days after deposit reaches our account by TT, 40% of total amount as deposit. After the goods finished and checked by customers, the 60% balance needs to be paid then, that is before shipping. 

Q: Can I change the shipping address on an order I already placed?

A: Yes, as long as it has not yet shipped. For assistance please email us at bayby@baybypuzzle.com and we will do our best to get this taken care of for you. 

Q: Can I order your puzzles for re-sale/wholesale?

A: We consider wholesale enquiries on a case by case basis. Minimum order quantities apply, and we do not offer free shipping or credit terms on wholesale orders.

Q: Do you sell frames? Can I glue/frame your puzzles?

A We sell frames for the puzzles but it is difficult to delivery with one or several frames. Here are some ideas without frames.

Plastic puzzles are designed to be worked over and over and handed down through generations, so we don’t really recommend gluing them to frame (although people do) but there are also other creative ways to display them.

Try flipping the puzzle over and covering the back with clear packing tape, adhesive puzzle sheets from clear contact paper. To flip it over, slide it off the table onto a thick sturdy piece of cardboard, then put another piece of cardboard on top and hold them tightly together, and flip.

Then you can take the puzzle and display it on a tabletop easel, or in a shadow box frame, but still take it apart to work again or share, and rotate the puzzles in and out as you get more.

The best way to display it in a shadow box frame is to get some sticky Velcro buttons and put them on the back, that way it will float and you won’t have to worry about getting a frame the exact size. Custom frames get expensive. Most shadow box frames come with a fabric back that makes it easy to move the Velcro buttons around.

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