Shipping & Returns


2-4 Business Days Order Process Time & Rush Order

We strive to ship all orders within 2-4 business days of receipt. Standard shipping times apply to all non-expedited shipping options. If you need a rush order, please connect us with online chat tool to place your order, otherwise, it will not be processed and shipped until the next business day.

Shipping Policies

At Bayby Puzzles, shipping and handling charges are based on the following:

1.The delivery option you choose

2.The weight of your items

You’ll see your shipping cost listed on Step 3, the Shipping Options page, in Checkout before you submit your order. After reviewing the page, you can continue through the checkout process.

Orders ship Monday – Friday, excluding national holidays. Expedited delivery does not include Saturdays or Holidays. 

We always strive to delivery your orders as soon as possible.

Order Cancellations

If you need to cancel an order prior to shipping please contact us ASAP. Unfortunately, we can’t cancel your order once it’s shipped and we typically process orders very quickly, which is usually a good thing! You do have the option to return your purchase and you can contact us if you have questions about your order. We’ll do everything we can to accommodate your needs.

Address Corrections

If your order has not shipped we are happy to make any address correction changes at no additional cost. However, “Ship To” address changes or corrections after an order has shipped will incur a several charge.

Returns : How do I return an item?

Easy Returns

If you or your gift recipient is not fully satisfied with your puzzle purchase or ordered a duplicate, we will accept authorized returns of unopened products if notified within 5 days after receipt of your puzzle. To receive a Return Merchandise Authorization number, please contact us, or email.

Defective Product

Bayby Puzzles takes great pride in the workmanship of our puzzles. This is why your personal satisfaction is our number one priority. We stand behind our products because we believe in the quality and workmanship of our puzzles, and we want to maintain a long, happy relationship with our customers. Our Customer Service staff will provide reliable, timely service so that we may ensure a 100% Satisfaction Guarantee.

If you experience a defect of material or workmanship with the puzzle, we will replace the same puzzle as long as it is a current item, in-stock. We value all of our loyal Bayby customers and wish to convey our sincere apology for the difficulty you may have experienced with your puzzle. 

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